After-Sales Service Policy

At Green Package, customer satisfaction is our top priority. With over 10 years of international export experience, we are committed to providing reliable products, professional support, and responsible after-sales service. The following policy outlines how we handle quality concerns, delivery issues, and unforeseen circumstances.

All products are manufactured under strict quality control procedures and inspected before shipment.

If Quality Issues Occur

If the received products do not meet the agreed specifications or have manufacturing defects, customers should:

• Notify us within 30 days of receiving the goods.
• Provide clear photos, videos, inspection reports, or other supporting evidence.
• Retain the affected products for further evaluation if required.

Upon verification, we will provide one or more of the following solutions:

• Replacement of defective products.
• Compensation for the affected quantity.
• Discount on future orders.
• Refund for the verified defective portion of the shipment.

The final solution will be determined based on the severity and scope of the issue.

We understand the importance of on-time delivery for your business operations.

Delays Caused by Our Responsibility

If production or shipment is delayed due to reasons within our control, we will:

• Inform customers immediately.
• Provide an updated production and shipping schedule.
• Prioritize the order to minimize further delays.
• Discuss reasonable compensation solutions when significant losses are directly caused by our delay.

Delays Beyond Our Control

Delays caused by customs inspections, port congestion, carrier scheduling changes, or government regulations will be communicated promptly, and we will assist customers in tracking and resolving the situation.

Customers are encouraged to inspect goods immediately upon arrival.

If products are damaged during transportation:

• Record photos and videos before unloading or unpacking whenever possible.
• Obtain relevant documentation from the carrier or logistics provider.
• Notify us within 7 days of receipt.

We will actively assist customers in filing claims with the shipping company or insurance provider and provide all necessary shipping documents.

Force majeure events include but are not limited to:

• Natural disasters (earthquakes, floods, hurricanes, fires, etc.)
• War, armed conflict, terrorism, or civil unrest
• Epidemics or pandemics
• Government restrictions, sanctions, or export/import bans
• Major disruptions to transportation, ports, utilities, or communication systems
• 
  

Emergency Response Measures

In the event of force majeure, we will:

• Notify customers as soon as reasonably possible.
• Assess potential impacts on production and delivery schedules.
• Develop alternative production or logistics arrangements whenever feasible.
• Maintain regular communication regarding order status.
• Work with customers to negotiate revised delivery schedules and practical solutions.

Neither party shall be liable for delays or non-performance directly caused by force majeure events. However, both parties agree to make reasonable efforts to minimize losses and resume performance as soon as conditions permit.

Our sales and support team is available to assist with:

• Product specifications
• Packaging recommendations
• Production updates
• Shipping status inquiries
• Documentation support
• Complaint handling

All customer inquiries will receive a response within 24 business hours.

We believe successful business is built on trust, transparency, and responsibility. Our team is committed to resolving issues fairly, efficiently, and professionally to ensure long-term cooperation and mutual success.

For any after-sales assistance, please contact:

Email: greenpackageceo@gmail.com
Phone/WhatsApp: +86 15154110163  ,   +86 18854169891
Website: https://greenpackageco.com